Crappy customer service… Are unable to reach loan officer. Become try these out refinance processes. Turned in all of the files, overlooked 5 closings. Nonetheless wishing! Taking a loss. Cumbersome support service. Crappy price! Exactly how performed it reach cuatro.5 million for the conversion process? Pose a question to your States Attorney Workplace.
It keep animated me to the brand new mortgage processors
Dreadful customer support. I have already been speaking about good re-finance as the zero closer to closing than I was in Summer. Customer support was a joke. They simply transfer me to different people, and i am bounced around such as for instance a baseball. Very disturb and you can mad and you may are swinging my home loan as soon as possible. Do not highly recommend The newest Rez at all.
My loan is having Ditech and it also was marketed so you can The newest Rez
Avoid the use of NEWREZ….biggest error We have produced. Started seeking to refi. As May it’s now October nonetheless prepared. You will find sent a comparable records for the many times. Can not started to people by phone. My loan is actually acknowledged two months back nevertheless wishing. The firm is a tale wade in other places.
New Rez is the poor mortgage lender!! The newest Rez titled and you can available to refi my personal financing from the an effective lower rate of interest. The loan Officer Ryan told me it might be easy not a problem. He as well as told you no need for another assessment while the financing was just 12 months old so we weren’t getting people extra money out! HA… 5 months afterwards he’s asking for docs they actually have. The borrowed funds Processor chip don’t comprehend the docs I publish to their safer website. The fresh new seriously bad lender You will find ever worked with! Save yourself brand new frustration and get some other bank!!
NewRez/Shellpoint received our very own mortgage off Ditech. Earliest fee to help you NewRez was at , and therefore we created via the NewRez web site to possess automatic costs toward first of each month. The ran really up until . It never grabbed the fresh percentage which had been said to be taken from our checking account! We don’t see until we had a trip with the out-of specific unusual matter stating these were NewRez, failed to keep in touch with them as we don’t know the quantity. Checked out our account on line through their site and reasonable and behold this new October percentage had not become instantly obtained! Got on the mobile phone having NewRez customer service immediately to get out the thing that was taking place and are told it had been particular variety of glitch. Mind you, repayments being going getting fee really well as ! There can be plenty of cash in the fresh bank account because of it! We spoke which have one or two additional individuals toward , toward next people using the fee over the telephone which have the brand new statement regarding her that there might be zero late charges, zero commission and it also would-be ACH. It is currently and on its page it is appearing myself it is an unapplied fee! What the heck, this is the Oct 1 commission and ought to had been applied as a result Immediately to the . Therefore we get on the phone again together with them now and you will ask what are you doing? Try informed one to she’d immediately demand it is used on this new October commission and you will you aren’t later We called our very own bank after conversing with NewRez with the and you will the lending company told you zero take to at payment was actually expected of the NewRez/Shellpoint, they (the bank) are not stopping any percentage therefore features enough money to pay for 4 many years of money! We have lower than one year remaining about this 1st mortgage and generally are absolutely considering going to the county attorney general’s place of work, the greater providers agency, hiring a legal professional and you can paying which from today. Our on the web account having NewRez shows next fee are auto-repaid is scheduled for Late 1, in case i make an effort to go through the booked automatic money, they informs us we can’t because the account are past-due. This is so completely wrong to your many account! You will find Never been late in the 29 many years with this financial percentage so we keeps the best credit rating more than 850! Are they today planning to bang the credit score? Stay away from Them!